Customer Service:If you have a complaint about our products or our service, please contact us using the contact form. You will receive a substantive response from us within 14 days of receiving your complaint.
Are you not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP in The Hague
(www.sgc.nl). You can also submit your complaint to the Geschillencommissie via the European ODR Platform (http://ec.europa.eu/consumers/odr/).